Contact support
How to reach Vidler support, what to put in your email so it can be answered quickly, and where to report abuse.
If the help centre doesn't answer your question, email the support team. The address is on the Contact support page.
What to include
A complete first email saves a round of questions. Include:
- The link to the video, screenshot or page, if there is one.
- What happened: what you did, what you expected and what happened instead. Copy any error message word for word.
- Your browser and operating system, with versions. In Chrome, you find the version under Help → About Google Chrome.
- How you recorded: in the browser, with the Chrome extension or on your phone.
- Your account: the email address you sign in with and your workspace's name. You can also add the Workspace ID from Settings → General (click Copy ID).
Report abuse or content
To report a video, screenshot, folder or playlist that breaks the rules, use Report content. You don't need an account. On a video you can't edit, you can also choose More actions → Report video….
Reports of intimate images shared without consent, and child safety reports, hide the item from viewers as soon as they arrive when the person reporting can open it.