Video stuck processing or failed
What the processing steps mean, how to retry a video that couldn't be processed, and what to do when one seems stuck.
On this page
After you record or upload, Vidler converts the video for every device, makes captions and thumbnails, and then marks it ready. The share link works the whole time. Short videos are usually ready within a minute or two; long or large files take longer.
What the steps mean
While a video processes, the line above the player shows the current step and "The link already works". Library cards show the same step.
| Step | What's happening |
|---|---|
| Preparing your video… | Getting your recording ready to convert |
| Creating captions… | Turning speech into captions and a transcript |
| Converting for every device… | Making the version people watch |
| Making thumbnails… | Picking a cover image and previews |
| Applying your edits… | Rebuilding the video after you edited it |
The page updates by itself when the video is ready, and you get a notification.
This video couldn't be processed
If processing stops with an error, Vidler tries again on its own. When that doesn't work, the video is marked as failed and you get an email and a notification saying it couldn't be processed. The library card says Couldn’t process · Open to retry.
- Open the video.
- Under This video couldn't be processed, click Retry processing.
The original recording is kept, so retrying is safe. If it fails again, record or upload the video again.
The file couldn't be read
If the card says Couldn’t read this file, the upload is damaged or isn't a video Vidler can read, and there's no retry button. Upload the original file again, or export a fresh copy from the app that made it, then delete the broken video.
It seems stuck
- Uploading… for a long time: the recording hasn't finished reaching Vidler. See Fix upload problems.
- The same step for more than 30 minutes: open the video. Under Processing is taking longer than usual, click Retry processing. Vidler starts again from the original recording, and the link keeps working. If it's still stuck after that, contact support with the video link.