Troubleshooting
Fix camera, microphone, upload, caption and extension problems.
- Fix camera and microphone accessWhat to do when Vidler can't use your camera, microphone or screen, or the recorder hears no sound from your mic.
- Fix extension and screenshot problemsWhat to do when the Chrome extension won't connect, can't record or capture a page, or a screenshot doesn't work.
- Fix upload problemsWhy a file won't upload, what the upload tray tells you, and how to finish a recording that stopped uploading.
- Captions missing or wrongWhy a video has no captions, how to retry them, and how to fix captions in the wrong language or with wrong words.
- Video stuck processing or failedWhat the processing steps mean, how to retry a video that couldn't be processed, and what to do when one seems stuck.
- Contact supportHow to reach Vidler support, what to put in your email so it can be answered quickly, and where to report abuse.