Fix extension and screenshot problems
What to do when the Chrome extension won't connect, can't record or capture a page, or a screenshot doesn't work.
On this page
Most extension problems come from the sign-in, a page Chrome protects, or a tab opened before the extension was installed or updated.
Connect or reconnect the extension
- Click the Vidler icon and select Connect account, or Reconnect account if your sign-in expired.
- On the page that opens, check the account shown, then click Connect extension. To switch, click Use another account.
If the connect page says Vidler can't find the extension, open it from the extension's Connect account button instead. If it says the extension didn't answer, reload Vidler on chrome://extensions and try again.
When your workspace requires two-factor sign-in, the popup says so. Click Set up two-factor, turn it on, then click I've turned it on.
To disconnect the extension, go to Settings → Security and sign out Chrome extension under Where you're signed in.
Pages Chrome doesn't allow
The extension works only on website tabs, whose address starts with http:// or https://. Chrome doesn't let extensions capture its own pages, such as chrome:// pages, the new tab page, the Chrome Web Store or other extensions' pages. Vidler also skips files opened from your computer.
On these pages the popup shows Chrome can't record this page or Chrome doesn't allow screenshots of this page, and you can't choose Bug report. Instead you can:
- Record A window or Full screen. Chrome's own picker can share any window.
- Take the screenshot on the web: go to Screenshots, click Take a screenshot and choose A window or Your entire screen.
Common messages
| What you see | What to do |
|---|---|
| Vidler can't reach this page yet | The tab was opened before the extension was installed or updated. Click Reload page, or reload the tab, and try again |
| Chrome didn't allow the screenshot | Chrome lets the extension capture a tab only after you click the Vidler icon or use one of its shortcuts on that tab. Do that, then try again |
| Open the Vidler popup on the tab you want to record | Same reason: open the popup on that tab, then click Start recording |
| A ! on the Vidler icon | Something failed while the popup was closed. Point at the icon to read why |
| Can't reach Vidler | Check your connection and try again |
If you chose Copy the image and Vidler can't copy it, it copies the link instead.
Shortcuts don't work
Chrome skips a shortcut that another extension already uses. Settings → Chrome extension shows each of Vidler's shortcuts, or Not set. To choose your own, open chrome://extensions/shortcuts. Screenshot shortcuts have no keys until you set them.
Camera or microphone
If the popup says your camera or microphone is blocked, click Open site settings, set them to Allow, then click Try again. See Fix camera and microphone access.