Fix upload problems
Why a file won't upload, what the upload tray tells you, and how to finish a recording that stopped uploading.
Vidler takes MP4, MOV, WebM, MKV, M4V, AVI, WMV, 3GP or MPEG video, and audio such as M4A, MP3 and WAV, up to 5 GB per file. Recordings upload while you record, so most are done soon after you click Stop.
Messages when you add a file
| Message | What to do |
|---|---|
| “…” isn't a video or audio file Vidler can read | Export the file in one of the formats above. |
| “…” is a Zoom file that hasn't been converted yet | In Zoom, go to Recordings, convert it, then upload the MP4 (or the M4A for audio only). |
| … is larger than 5 GB | Trim it, or export a smaller copy at a lower resolution. |
| Your viewer seat can watch and comment but not record or upload | Ask a workspace admin for a creator seat. |
| Your Lite seat keeps up to … videos | Delete a video, or ask an admin for a creator seat. |
| Too many attempts. Wait a minute and try again. | Wait, then add the file again. |
Follow an upload
Files you add with the Upload button, Upload a video in the New video panel or by dropping them on the library appear in the upload tray at the bottom right. It shows progress and time left.
- Offline · the upload resumes when you reconnect: the upload carries on by itself once you're back online.
- Processing · link ready: the file arrived. Copy link works straight away, while the video processes.
- Upload stopped. Add the file again to retry. or another error: add the same file again.
- To stop an upload, click the × next to the file. Vidler deletes the unfinished video.
Keep the tab open until uploads finish. Your browser warns you if you try to leave.
A recording that didn't finish uploading
Vidler keeps every part of a recording on your device until it has been uploaded. After you click Stop, the line under the upload bar tells you what's happening:
- Uploading 42%: the rest of the recording is on its way.
- Finishing…: every part has arrived, and Vidler is joining them into one video. This takes a few seconds.
- Offline · recording saved on this device: you lost your connection. The upload carries on by itself when you're back online.
- Upload is retrying · recording saved on this device: you're online, but the last attempt failed, so Vidler is trying again on its own. Keep the tab open.
If it shows The upload didn't finish, click Try again, or open Vidler later in the same browser and it finishes the upload by itself.
When an upload hasn't moved for 30 minutes, the video card says Upload didn’t finish, and you get an Unfinished uploads notification.
- Open Vidler in the browser you recorded with.
- In your library, click Retry upload on the card.
- If you see This browser doesn’t have the recording, the rest is only in the other browser. Open Vidler there, or click Discard upload… and record again.