Terms of service

The agreement

These terms are an agreement between you and Refari, which makes and operates Vidler. By creating an account or using Vidler, you accept them. If you use Vidler for an organisation, you accept them on its behalf and confirm you are allowed to.

The privacy policy explains how personal data is handled and is part of these terms.

The beta

• Vidler is in beta. Features will be added, changed and sometimes removed, and there may be interruptions or data loss.
• Keep your own copy of any recording you can’t afford to lose. You can download your videos.
• The beta is free. Paid plans will be announced before they apply, and Refari will not charge you without your agreement.

Your account

• Give accurate details, keep your password safe and tell Refari if you think someone else has access to your account.
• You are responsible for what happens under your account.
• You must be at least 16 to use Vidler.
• In a shared workspace, the workspace’s owners and admins manage members, roles and workspace content, and can remove access.

Your content

You own the videos, scripts, comments and other content you put into Vidler. You give Refari permission to store, copy, process and display that content only as needed to run Vidler for you: for example, to transcode a video, create captions, run the AI features and show it to the people you share it with. This permission ends when the content is deleted, apart from copies in backups that expire on their own.

You are responsible for having the rights to what you record and share, and for getting consent from people who appear or speak in your recordings where the law requires it.

Acceptable use

Don’t use Vidler to:

• break the law, or record or share people without the consent the law requires;
• share content that is abusive, harassing, hateful, sexually exploitative or that infringes someone else’s rights;
• send spam, malware or phishing links;
• get around access controls such as passwords, link expiry or embed limits;
• overload, probe or attack Vidler, or scrape it beyond what the API allows;
• resell Vidler or build a competing service from it without Refari’s written permission.

Refari may remove content or suspend an account that breaks these rules, and will tell you why unless the law or safety prevents it.

To report content, including an intimate image of you shared without your consent, use Report on the video or screenshot, or the form at vidler.ai/report. Valid requests about intimate images are acted on within 48 hours.

AI features

• AI features draft scripts, titles, summaries, chapters, answers, translations and documents from your content.
• AI output is labelled “Generated by Vidler AI”. It can be wrong or incomplete, so review it before you rely on it or share it.
• You are responsible for how you use AI output. Refari does not claim ownership of it.
• Your content is processed by the AI providers listed in the privacy policy.

Sharing and links

You control who can watch each video. A link set to “anyone with the link” can be opened by anyone who has it, including people it was forwarded to. Use a password, link expiry or workspace-only access for anything sensitive.

Deleting content and closing your account

• Deleting a video removes it permanently and it can’t be restored, so Vidler asks first.
• You can close your account at any time. Refari can end or suspend access for a serious or repeated breach of these terms.
• Sections that by their nature should continue, such as liability, still apply after your account closes.

Other services

Vidler works with services such as Google sign-in, Slack, Notion and your own apps through the API and webhooks. Those services have their own terms, and Refari is not responsible for them.

Warranties and liability

During the beta, Vidler is provided “as is” and “as available”, without warranties of any kind, to the extent the law allows. Refari does not promise that Vidler will be uninterrupted, error-free or that AI output will be accurate.

To the extent the law allows, Refari is not liable for indirect or consequential losses, lost profits or lost data, and its total liability for any claim about Vidler is limited to the amount you paid for Vidler in the 12 months before the claim. Nothing here limits rights you have under consumer law that can’t be excluded.

Changes to these terms

When these terms change, the date at the top changes too. For significant changes, account holders will be told by email or in the app before they apply. If you keep using Vidler after that, the new terms apply.

Governing law

The governing law and the courts for disputes will be set in the reviewed version of these terms.

Contact

Questions about these terms go to hello@refari.co.