Subprocessors
The companies that process data for Vidler, what each one receives, and where.
Vidler by Refari · Last updated
Trust centre pages
On this page
At a glance
- 7 companies process data for Vidler today. 3 more are planned and receive nothing yet.
- The app runs in Germany (Hetzner). Files are stored with Cloudflare. AI and email providers are in the United States.
- Each AI provider receives only what its feature needs, listed in its row.
- This list was last checked against Vidler’s code on .
Hosting and storage
Where Vidler runs and where files are kept.
| Company | What it does for Vidler | Data it receives | Where | When | Status |
|---|---|---|---|---|---|
| Hetzner Online GmbH | Runs the Vidler app, its database, its job queue and video processing, on a server Refari rents. | Everything Vidler stores: accounts, workspaces, videos while they are processed, transcripts, comments, reactions and view records. | Germany | Always | In useListed |
| Cloudflare, Inc. | Stores videos, camera tracks, thumbnails, captions and nightly database backups (Cloudflare R2). Runs DNS and carries all traffic to the server, with network protection. | Stored files and backups. Every request passing through, including IP addresses. | United States and Cloudflare’s global network. Cloudflare chooses where R2 keeps files. | Always | In useListed |
Transcription and AI
Providers that turn speech into text and write titles, summaries, chapters, documents and answers. What each one receives is listed with it.
| Company | What it does for Vidler | Data it receives | Where | When | Status |
|---|---|---|---|---|---|
| Groq, Inc. | Speech to text: turns a video’s audio into its transcript and captions. | The video’s audio track. | United States | For every video with sound | In useListed |
| OpenAI | Speech to text when Groq can’t transcribe a video. | The video’s audio track. | United States | Only when Groq fails | In useListed |
| OpenRouter, Inc. | Passes AI text requests to the model provider below: titles, summaries, chapters, tasks, documents, answers to questions, translations, scripts and screenshot titles. | The transcript, the video’s title and description, and the question or prompt. Comments, when the owner asks for a comment summary or a drafted reply. For screenshot titles, the screenshot image. | United States | When AI features run. They are on by default, and admins can turn them off. | In useListed |
| Google LLC | Runs the AI model Vidler uses for text features (Gemini 2.5 Flash). Requests reach Google through OpenRouter. | What OpenRouter passes on, listed above. | United States | When AI features run | In useListed |
Email and sign-in
Services that deliver Vidler’s emails, and the optional Google sign-in.
| Company | What it does for Vidler | Data it receives | Where | When | Status |
|---|---|---|---|---|---|
| Resend | Sends Vidler’s emails: sign-in links, invites, password and security notices, and the notifications people keep on. | The recipient’s name and email address, and the email itself, such as a video title, comment text and links. | United States | Always | In useListed |
| Google LLC | Sign in with Google. | Name, email address, profile picture and Google account ID. | United States | Only if you sign in with Google | In useListed |
Planned, not in use
Listed so you can see them before they start. None of them receives any data today.
| Company | What it does for Vidler | Data it receives | Where | When | Status |
|---|---|---|---|---|---|
| Sentry (Functional Software, Inc.) | Error monitoring for the app and the worker. | Error reports: what failed, where in the code, the browser or job, and an account ID where one applies. | United States | Not in use. Vidler’s configuration has a place for it, but nothing sends to Sentry yet. | PlannedListed |
| Recall.ai | A meeting bot, if Vidler adds a meeting note-taker. | Meeting audio, video, chat and participant names, for meetings someone chooses to record. | United States | Not in use. Vidler has no meeting features. | PlannedListed |
| ElevenLabs | AI voice, if Vidler adds fixing a spoken word in the presenter’s own voice. | Voice samples the presenter records with their consent, and the words to speak. | United States | Not in use. Vidler has no AI voice features. | PlannedListed |
Not subprocessors
Apps you connect
Slack, Microsoft Teams, Jira and Confluence, Linear, GitHub, GitLab, Notion, HubSpot, Salesforce, and the other apps in Settings → Integrations, receive data only when someone in your workspace connects them and sends something there. They act under your workspace’s own agreement with that company, not as Vidler’s subprocessors.
Your browser’s services
- If you turn on browser notifications, they travel through your browser maker’s push service (for example Google, Mozilla, Apple or Microsoft). Vidler encrypts each notification so that service can’t read it.
- “Listen in” reads translated captions aloud with your browser’s own voices.
Hearing about changes
New subprocessors are added to this page before they receive any data, with the date they were listed.
- Follow the RSS feed of changes in a feed reader.
- Or email privacy@refari.co with the subject “Subprocessor updates” to be told by email.
- Business customers with a data processing agreement get notice as that agreement sets out. See the trust centre for its status.
Changes to the list
- : First list published. Hetzner, Cloudflare, Groq, OpenAI (transcription fallback), OpenRouter, Google, Resend and Google sign-in in use. Sentry, Recall.ai and ElevenLabs listed as planned.
Changes to this page
- : First list published