Fix camera and microphone access
What to do when Vidler can't use your camera, microphone or screen, or the recorder hears no sound from your mic.
On this page
Your browser, and sometimes your computer, must allow Vidler to use your camera and microphone. When something is blocked, the recorder shows a card that names the problem and lists the steps for your browser and system.
The first time you record
A card titled Allow your camera and microphone appears. Click Allow camera and microphone, then choose Allow in your browser's prompt. To record without your face, click Continue without camera.
What the recorder's messages mean
| Message | What to do |
|---|---|
| The camera is blocked for this site (or microphone) | Allow Vidler in your browser (below), then click Reload page. |
| macOS is blocking the camera or Windows is blocking the microphone | Allow your browser in your system settings (below). |
| macOS is blocking screen recording | Turn on your browser under Screen & System Audio Recording (below), then click Try again. |
| The camera wasn't allowed | The browser prompt was dismissed. Click Try again and choose Allow. |
| The camera is in use by another app | Close apps such as Zoom, Teams or FaceTime, then click Try again. |
| No camera found or No microphone found | Plug one in and click Try again. |
You can also keep going with Continue without camera or Record without audio.
Allow Vidler in your browser
- Chrome or Edge: click View site information, the icon at the left of the address bar. Open Site settings, set Camera and Microphone to Allow, then reload the page.
- Safari on a Mac: in the menu bar, choose Safari, then Settings for followed by the Vidler site name. Set Camera and Microphone to Allow, then reload.
- Firefox: click the permissions icon at the left of the address bar, remove the block on the camera or microphone, then reload.
Allow your browser on your computer
- Mac: open System Settings → Privacy & Security → Camera or Microphone, or Screen & System Audio Recording for screen recording (called Screen Recording on older macOS). Turn on your browser. If macOS asks, choose Quit & Reopen.
- Windows 11: open Settings → Privacy & security → Camera or Microphone. Turn on access and Let desktop apps access your camera (or microphone), then reload the page.
The recorder hears no sound
A level meter sits next to the Microphone picker. After a few seconds of silence it shows No sound from your microphone. Check it isn't muted, or pick another. Check your headset's mute button, the device picked under Microphone and your system's input volume.
If a microphone disconnects during a take, recording pauses. Click Use another microphone, or resume without sound.
In the Chrome extension or on a phone
If the extension's page shows Chrome blocked access, click Open site settings, set Camera and Microphone to Allow, then go back. The page notices the change by itself. On a phone, allow the camera and microphone for the site in your browser's settings, then tap Try again.